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A Rewarding Venture you won’t Regret

Working in care is one of the most personally rewarding roles there is.

Care Worker

Dementia | Complex Care | End of Life Mental Health | Learning Disabilities

To undertake care/support work with the sensitivity required to provide services in a way which will preserve the dignity, privacy, choice, independence, fulfillment and rights of Service Users.

Care Co-Ordinator

Responsible for the coordination of Care Workers and Service User visits, ensuring every call is covered, as well as being involved in an on-call rota. Also responsible for ensuring refresher training and shadowing is coordinated. You will be working closely with the Branch Manager and Quality Officer, as well as building good relationships with
Care Workers.

Quality Officer

To ensure the branch operates and care is delivered to the highest standard of quality. To ensure internal and external quality standards are adhered to and action plans followed through where new plans are implemented or where changes or development is required.

Deputy Manager

To support the Branch Manager in leading and managing the daily operations of the Branch ensuring resources are available and used effectively to deliver the highest standard of care at all times.

Branch Manager

To manage, develop and grow the branch by maximising every opportunity to grow the business. Effectively managing resources to ensure the delivery of the highest standard of care at all times.

Regional Director

With regional responsibility to deliver profitable growth for Carewatch by identifying, developing, defining, and ensuring the successful delivery of business opportunities in line with the overall strategy. To oversee the running of branches in the region. To ensure performance in
the areas of hours growth, profitability, people management and retention and quality.

Managing Director

Overall responsibility of ensuring performance in the areas of hours growth, profitability, people management and retention and quality.

The Role of a Care and Support Worker

Job Purpose

To undertake Care and Support work with the sensitivity required to provide services in a way which will preserve the dignity, privacy, choice, independence, fulfilment and rights of Customers and users of our services.

Delivering The Highest Standard Of Quality Care To All Customers

  • To support customers to lead as independent a life as possible
  • To provide personal care support to customers as detailed in their Care/Support Plan
  • To adhere to the requirements laid out in the needs led Risk Assessment and Care/Support Plans and ensuring that the customer lives as safely as possible in their own homes
  • To prepare meals, ensuring a balanced diet, undertake household and cleaning tasks, social interaction and any other tasks outlined in the Care/Support Plan
  • To dress appropriately for the post in accordance with the Company Dress Code
  • To develop good communication and develop effective working relationships with Customers and users of our service
  • Be willing to work within a Customers own home, accepting difference environments and varying capabilities of customers
  • To encourage customers independence, while ensuring dignity, choice and respect at all time

Supporting the Company Office and Its Performance

  • To ensure that any Health and Safety issues are reported immediately
  • Ensure accurate and full records are kept on each customers
  • To provide support for customers that require flexibility in their support
  • To liaise with peers and other professionals
  • Where required, assist to ensure that all calls are covered
  • To report any concerns, complaints or safeguarding issues
  • To attend staff meetings, training, supervisions and appraisals where necessary

Supporting Stakeholders and Their Requirements

  • To attend and participate in case conferences and reviews as and when required
  • To alert Managers/Field Care Supervisors/Branch Staff to any changes in the customers condition or circumstances
  • Take responsibility for the safe handling of property and equipment belonging to the Customer.
  • Be available and willing to undertake any other tasks specified by line management relevant to the role and to the needs of the Customers.
  • To communicate effectively with all peer groups

Person Specification

  • Able to show a high level of initiative and empathy when working with Customers.
  • To be able to communicate at all levels effectively and to be able to recognise changes in Customer’s needs or circumstances.
  • To be able to travel within a community setting and have flexibility and reliability.

Essential Skills

  • Good comprehension of the English language
  • Ability to recognise poor practice
  • Understanding of the principles of Empowerment
  • Working Knowledge of the Safeguarding Process
  • Ability to recognise and report hazards
  • Able to carry out moving and positioning techniques
  • Ability to show empathy
  • Accurate Record Keeping
  • Ability to work as a team
  • Ability to work alone

Desirable Skills | Qualifications

  • QCF Level 2 in Health and Social Care
  • Understanding of Supporting people to live independently
  • Specialist Training – Various
  • Ability to speak on behalf of others

Additional Requirements

If you are a driver you must provide a copy of your full and accurate Driving Licence together with a copy of the relevant Business Insurance.

If you would like to apply for this role in any area, please use the Job Search facility in the main banner or click the button below.

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The Role of a Field Care Supervisor

Job Purpose

To enable the delivery of the highest standard of care, ensuring the Customer’s needs are met through assessment and preparation of Care Plans, whilst supporting and developing a team of Care and Support Workers to deliver a person centred, flexible, efficient and reliable service to our customers at all times.

Delivering The Highest Standard Of Quality Care To All Customers

  • To develop person centred Customer Needs Assessments, creating Care/ Support Plans and carry out Risk Assessments
  • Organise, attend and conduct Customer Reviews to refresh and update the Needs Assessment, Care/Support Plan and Risk Assessment Documentation as appropriate
  • When using  administrative systems, ensure factual, accurate information is held and that all computerised and manual records are up to date
  • To work together with the Care Co-ordinator to ensure an appropriate Care and Support Worker is matched to the needs of the customer at all times
  • To undertake on-call activities as directed.

Supporting the Company Office and Its Performance

  • Assist Care Co-ordinators to allocate unassigned calls to ensure that all customers receive the care they need
  • To provide cover and deliver care as required when visits cannot be assigned and during on-call hours
  • Communicate effectively with the Care Co-ordinator to inform them of changes to care schedules
  • To actively participate in the growth and development of the Company Office through maximising every sales and marketing opportunity
  • Implement quality control procedures and processes to ensure the Company Office achieves the required level of compliance at all times
  • To respond to Customer Complaints and undertake first stage investigations
  • To follow local, national and contractual regulation including the reporting of safeguarding and complaints
  • To prepare Company Office Reports as required
  • To ensure Health and Safety Legislation is adhered to at all times

Managing Employees and their Performance

  • To supervise Care and Support Worker performance undertaking more formal processes where necessary
  • To ensure that all Care and Support Workers receive the appropriate number of Supervisions per year
  • To ensure that all new Care and Support Workers are assessed via Shadowing and other appropriate methods, and signed off as competent against the Common Induction Standards  within 12 weeks of their start date
  • To ensure that all Care and Support Workers achieve the minimum level of competence required for the role
  • To ensure that the required training needs of all Care and Support Workers are met and scheduled; including Induction, Update and Developmental Training

Managing Stakeholders and their Requirements

  • To build good working relationships with Local Authorities, Agencies and Peer Groups to support the development of the Company Office
  • To communicate on a regular basis with your peer group
  • Be involved with and attend meetings

Occasionally, You May Be Required to

Undertake other duties as requested by your Line Manager.

Person Specification

The role holder will be a people orientated individual who is passionate about and committed to delivering the highest standard of care/support. Through their excellent planning and organisation skills they will be able to demonstrate their ability to support, develop and manage, being seen as a great leader from the teams they supervise

Essential Skills

  • Supervision Experience within the Health and Social Care Sector
  • Hands on Care experience
  • Experience of undertaking Customer Needs Assessments, Writing Care Plans and conducting Risk Assessments
  • Working knowledge of quality control procedures within the Health and Social Care Sector

Desirable Skills | Qualifications

  • QCF Level 3 Qualification in Health and Social Care
  • Working knowledge of Domiciliary Care
  • Working knowledge of StaffPlan Roster
  • Manual Handling Instructor

If you would like to apply for this role in any area, please use the Job Search facility in the main banner or click the button below.

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The Role of a Care Coordinator

Job Purpose

To enable the delivery of the highest standard of care, by allocating and scheduling the delivery of care to maintain Care and Support Worker continuity ensuring Customers receive a person centred, flexible, efficient and reliable level of service at all times.

Delivering The Highest Standard Of Quality Care To All Customers

  • Using StaffPlan Roster to schedule and co-ordinate Customer Requirements and match and assign Care and Support Workers to meet the customer’s needs, using the same Care and Support Worker to provide continuity
  • When using  administrative systems, ensure factual, accurate information is held and that all computerised and manual records are up to date
  • Ensure that holiday, sickness and emergency care calls are assigned appropriately to ensure the customer receives the level of care expected
  • To process all new business referrals, scheduling Customer Visits for the Registered Manager/Field Care Supervisor
  • To undertake on-call activities as directed

Supporting the Company Office and Its Performance

  • Working together with the Field Care Supervisor to provide scheduling support.
  • Communicate effectively to inform of changes to care needs/schedules
  • To prepare Company Office Reports as required
  • To actively participate in the growth and development of the Company Office through maximising every sales and marketing opportunity
  • To follow local, national and contractual regulation including the reporting of safeguarding and complaints
  •  Implement quality control procedures and processes to ensure the Company Office achieves the required level of compliance at all times
  • To ensure Health and Safety Legislation is adhered to at all times

Managing Employees and their Performance

  • To support the scheduling of Supervisions to ensure all employees receive an appropriate level of supervisions throughout the year
  • To support the scheduling of Shadowing Activity to ensure all Care and Support Workers are signed off by the Field Care Supervisor as competent to work before work is allocated, and also signed off as competent against the Common Induction Standards (1) within 12 weeks of their start date
  • To support the scheduling of employees Training needs to ensure Induction, Update and Developmental Training takes place within the required timescales and individuals are booked on to the required training courses accordingly

(1) Common Induction Standards specific to England

Occasionally, You May Be Required to

Undertake other duties as requested by your Line Manager.

Person Specification

Process driven, the role holder will have the ability to plan, organise and co-ordinate activity to ensure that all care is delivered on time.

With the ability to work on their own or as part of a team, the role holder will possess good verbal and written communication skills with an eye for detail ensuring accuracy of data.

With a calming influence, the role holder will be able to work under pressure, be responsive and adapt quickly to changing requirements.

Essential Skills

  • Awareness of how to use Rostering Systems within the Health and Social Care Sector
  • Understanding of the Scheduling Process within the Health and Social Care Sector
  • Ability to match Customer Requirements with the appropriate Care and Support Worker
  • Office Administration Experience: typing, letter writing and filing
  • Working knowledge of quality control procedures within the Health and Social Care Sector
  • Good people skills with the ability to provide an exceptional level of service
  • The ability to negotiate effectively
  • Have the ability to work both independently and as part of a team
  • Excellent standard of IT skills such as Database Management

Desirable Skills | Qualifications

  • QCF Level (1) Qualification in Health and Social Care
  • Working knowledge of Domiciliary Care
  • Working knowledge of StaffPlan Roster
[1] Level 3 QCF or Equivalent e.g NVQ / SVQ Level

If you would like to apply for this role in any area, please use the Job Search facility in the main banner or click the button below.

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The Role of a Branch Manager

Job Purpose

The Branch Manager of a home care provider is to ensure the overall smooth running of the home care service. You will be the registered manager with the regulatory authority and they will assess your skills, qualifications and experience needed to manage the regulated activities you have applied for. As with a provider registration, you will need to understand the requirements of the legislation and be able to explain how you will manage regulated activity in accordance with them, in order to be registered.

Responsibilities

Responsibilities range, covering staff management, quality, managing your branch budget, marketing, recruitment and other duties, including:

  • Plan, allocate and evaluate the workload of all staff
  • Successful operation of quality control systems
  • Health and Safety requirements are adhered to and met
  • Safeguarding/Protection requirements are adhered to and met
  • Computerised and manual records are up to date
  • Write reports and maintain all monitoring systems
  • Ensure all staff receive supervision and appraisals
  • Ensure training needs of all staff are met effectively by liaising with the Trainer
  • Work within agreed budgets
  • Actively participate in the growth and development of the business
  • Maintain administrative systems
  • Recruit, select and effectively supervise team
  • Maintain effective assessment and review procedures
  • Liaise with other agencies involved with the customer to ensure the provision of integrated services

Person Specification

The successful candidate will have experience of managing a domiciliary service provision within the Health & Social Care Sector. Excellent Working knowledge of regulatory frameworks for Domiciliary Care such as Care Standards and Care Quality Commission are required along with excellent organisational and communication skills.

Must hold QCF Level 5 Qualification in Leadership and Management Health and Social Care or be willing to work towards it.

If you would like to apply for this role in any area, please use the Job Search facility in the main banner or click the button below.

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