Care Co-ordinator

If you are able to cope under pressure, organised, reliable and a team player we would like to hear from you.

We are looking to recruit an experienced full time Care Co-ordinator to join our Irvine office team.

Working hours will be discussed at interview but you maybe required to work some weekends and a mixture of early / late / 9-5pm shifts

Essential requirements:
• Experience using systems within the health and social care sector (we use Staffplan Scheduling System / CM2000 Monitoring System / PASS Care Planning System )
• Understanding of the scheduling process within the health and social care sector
• Office administration experience: typing, letter writing and filing
• Good people skills with the ability to provide an exceptional level of service
• The ability to negotiate effectively
• Ability to work both independently and as part of a team
• Excellent standard of IT skills such as database management

Duties will include:
• Use the rostering system to ensure effective scheduling of staff to deliver care and proactively planning to fill capacity gaps
• Maintain regular communication with Care Workers to enable them to discuss any matters regarding their scheduled calls and to provide regular support
• To monitor and reconsile CM2000, ensuring carers comply with system requirements
• To follow up actions and queries from customers, carers and social workers
• Liaise with the recruitment team to ensure adequate capacity
• Ensure supervisions and annual appraisals are conducted within agreed timescales
• Print and distribute documentation for service users including visit sheets
• Provide reports as requested on care hours delivered and forecast
• Proactively plan to address new business opportunities (especially private pay)
• Attend meetings with local authorities as required
• Work with colleagues to cover unallocated care calls – This may include delivering care
• Update hospital admissions board
• To undertake on-call activities (if required)

As some travel within the area will be required, applicants must have their own transport and all roles are subject to proof of eligibility to work in the UK and Disclosure Scotland, PVG Adults membership.